How rf99 Collects, Uses, and Protects Your Personal Information
Last Updated: January 1, 2026 | Effective Date: January 1, 2026
Your Privacy Matters: rf99 is committed to protecting the privacy and security of your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal information. By using the rf99 platform, you consent to the practices described in this policy.
Welcome to the rf99 Privacy Policy. This document outlines how rf99 ("we," "us," "our") collects, uses, stores, and protects personal information from users ("you," "your") of the rf99 online gaming platform accessible at https://rf99.cam. We are committed to maintaining the highest standards of data protection and transparency in accordance with applicable data protection laws and international best practices.
This Privacy Policy applies to all users of the rf99 platform, including registered members and visitors. By accessing or using our services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this policy, you should not use our services.
rf99 operates primarily in the Indonesian market, serving English-preference Indonesian players who seek world-class casino games, live dealer experiences, sports betting including bandar bola (football betting on BRI Liga 1, EPL, and international leagues), togel (traditional Indonesian lottery), and slot gacor (high-RTP slot games). Our privacy practices are designed to protect Indonesian users while complying with local data protection requirements and international standards.
To provide you with a secure and personalized gaming experience, rf99 collects various types of personal information through different channels. The information we collect falls into the following categories:
When you create an account on the rf99 platform, we collect:
To comply with anti-money laundering (AML) regulations and age verification requirements, we collect:
We collect data related to your financial transactions on the platform:
Note: We do not store full credit card numbers or sensitive payment card data. Payment processing is handled by secure third-party payment processors who are PCI DSS compliant.
To provide game services and ensure fair play, we collect:
When you access the rf99 platform, we automatically collect:
When you contact our customer support team, we collect:
rf99 uses the personal information we collect for the following legitimate purposes:
Important: You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or adjusting your communication preferences in your account settings. Opting out of marketing does not affect transactional communications (deposit/withdrawal confirmations, security alerts).
rf99 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with trusted third parties in the following limited circumstances:
We share necessary financial information with Indonesian payment service providers (bank transfer gateways, e-wallet APIs) to process deposits and withdrawals. These processors are contractually obligated to handle your data securely and use it only for transaction processing purposes.
When you play games on the rf99 platform, certain gameplay data (bet amounts, game outcomes, session IDs) is shared with our licensed game providers to deliver the gaming experience. Game providers are bound by data protection agreements and cannot use your data for any purpose other than game delivery.
We use third-party KYC verification services to authenticate your Indonesian national identity card (KTP) and proof of address documents. These services compare your submitted documents against government databases to verify authenticity and detect fraud.
Our customer support team uses secure CRM (Customer Relationship Management) and live chat platforms to manage support tickets and communications. These tools store conversation history to provide better service and maintain quality standards.
We may disclose your personal information to law enforcement agencies, regulatory bodies, or courts when required by law, court order, subpoena, or legal process. This includes cooperation with Indonesian authorities investigating money laundering, fraud, or other illegal activities.
In the event of a merger, acquisition, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. You will be notified via email and prominent notice on the rf99 platform of any such change in ownership or control.
Data Protection Guarantee: All third parties with whom we share your data are contractually required to maintain the same level of data protection and security as rf99. We conduct due diligence on all service providers to ensure they meet our privacy and security standards.
rf99 implements industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
While we implement robust security measures, you also play a crucial role in protecting your account:
Security Notice: Despite our best efforts, no system is 100% secure. If we become aware of a data breach affecting your personal information, we will notify you via email within 72 hours and provide guidance on protective measures you should take.
rf99 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal and regulatory obligations:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC Verification Documents | 5 years after last transaction | AML/CTF regulatory requirements |
| Transaction Records | 7 years after transaction date | Tax compliance, audit requirements |
| Gameplay History | 3 years after last login | Dispute resolution, fraud prevention |
| Support Communications | 2 years after last contact | Quality assurance, complaint resolution |
| Marketing Consent | Until consent withdrawn + 30 days | Preference management |
| Cookies and Analytics | 13 months from placement | Industry standard for analytics cookies |
After the retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you. Anonymized data may be retained indefinitely for statistical analysis and research purposes.
Under applicable data protection laws, you have the following rights regarding your personal information:
You have the right to request a copy of all personal information rf99 holds about you. To request your data, contact our support team with your account details. We will provide a comprehensive report within 30 days in a commonly used electronic format (PDF or CSV).
If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. Most account details can be updated directly in your account settings. For KYC document updates, contact support with updated documentation.
You may request deletion of your personal information under certain circumstances. However, this right is not absolute — we must retain certain data for legal and regulatory compliance (AML records, transaction history for tax purposes). Upon account closure, we will delete or anonymize data to the maximum extent permitted by law.
You can request that we limit how we use your personal information in certain situations, such as when you contest the accuracy of your data or object to our processing. During the restriction period, we will store your data but not actively process it except with your consent or for legal claims.
You have the right to receive your personal data in a structured, commonly used, machine-readable format (JSON or CSV) and to transmit that data to another service provider where technically feasible.
You can object to processing of your personal information for direct marketing purposes at any time. Simply click the unsubscribe link in marketing emails or adjust your communication preferences in account settings. You may also object to processing based on legitimate interests — we will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
Where we process your personal information based on your consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before consent was withdrawn.
To exercise any of these rights, please contact our Data Protection Officer at:
rf99 uses cookies and similar tracking technologies to enhance your user experience, analyze platform usage, and deliver personalized content. A cookie is a small text file stored on your device by your web browser.
You can control cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies. Please note that blocking essential cookies may prevent you from accessing certain platform features. Consult your browser's help documentation for cookie management instructions.
We use third-party analytics tools (such as Google Analytics) to understand user behavior and improve our platform. These tools use cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
While rf99 primarily serves Indonesian players, some of our service providers (game studios, payment processors, cloud infrastructure) may be located outside Indonesia. When we transfer your personal data internationally, we ensure adequate protection through:
rf99 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and terminate the associated account. Parents or guardians who believe their child has provided personal information to rf99 should contact us immediately at [email protected].
rf99 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will:
Your continued use of the rf99 platform after policy changes take effect constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:
If you believe rf99 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant Indonesian data protection authority or supervisory body in your jurisdiction.
At rf99, we understand that your trust is earned through action, not just words. Here are our core privacy commitments:
All personal data is encrypted using 256-bit SSL during transmission and AES-256 at rest. Your information is never stored in plain text.
We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data belongs to you.
We clearly explain what data we collect, why we collect it, and how we use it. No hidden data practices or fine print surprises.
You have full control over your personal data. Access, correct, delete, or export your information at any time through your account settings.
If a data breach affects your information, we will notify you within 72 hours with full details and recommended protective actions.
We retain your data only as long as necessary for service delivery and legal compliance, then securely delete or anonymize it.
Our support team is here to explain our privacy practices and help you exercise your data rights